indrabet Casino & Sportsbook Data Care

This page describes what we collect when you use indrabet and how we keep that data protected. We operate our platform across supported jurisdictions where local law permits. Our commitment centres on transparency — you should understand exactly what information we hold, how we use it, and what rights you have over it.

We at indrabet collect personal data only to verify your identity, process your deposits and withdrawals, and deliver our sportsbook and live-dealer services. We do not sell your data. We do not share it with third parties except where required by law or to process your transactions through payment partners like DANA, e-wallet, mobile banking, and local payment Virtual Account.

What we collect on indrabet

When you open an account, we ask for your email, phone number, full name, date of birth, and a government-issued ID. This is our Know Your Customer (KYC) process — it is required by law in most jurisdictions where we operate. We also collect your residential address and, if you choose to deposit via bank transfer, your bank account details.

Once you are logged in, we track your activity on indrabet: which games you view, which markets you browse (football, badminton, MotoGP, esports like Mobile Legends and Free Fire), your deposit and withdrawal history, and your account balance. We also log your IP address, device type, and browser information for security purposes.

We collect transaction data from our payment processors. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or a bank virtual account, those processors send us confirmation that the payment succeeded. We store this confirmation so we can credit your account and resolve disputes.

How we use your data on indrabet

We use your personal information to:

Verify your identity and prevent fraud and money laundering.
Process your deposits and withdrawals through our payment partners.
Send you account notifications (login alerts, withdrawal confirmations, password resets).
Respond to your support requests via email or chat.
Comply with legal obligations in your jurisdiction.
Improve our platform — we analyse which games and markets are popular, but we do not link this analysis to your name.

We do not use your data for marketing unless you opt in. We do not sell your email to third parties. We do not share your account balance or betting history with anyone outside indrabet except where required by law.

Data retention: We keep your account data for as long as your account is active. After you close your account, we retain transaction records for seven years to comply with anti-money-laundering rules.

Third parties and data processors

Our payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and others) receive your name, phone, and transaction amount when you deposit or withdraw. These are separate entities; their privacy policies apply to how they handle your data. We recommend you review their terms.

We also use cloud servers hosted outside Indonesia to store account data and game logs. These servers are encrypted and access is restricted to our engineering team. We have data-processing agreements in place with our hosting providers to ensure your data is protected.

If you contact our support team, your messages may be reviewed by our staff in Jakarta, Surabaya, or other locations where we have offices. We train all staff on data confidentiality.

Your rights on indrabet

You have the right to request a copy of all personal data we hold about you. You can ask us to correct inaccurate information (for example, if your phone number has changed). You can also request that we delete your account and associated data, subject to our legal obligations to retain transaction records.

To exercise these rights, contact our support team via the contact details at the end of this page. We will respond within 14 days.

Cookies and tracking

Our website uses cookies to keep you logged in and to remember your preferences (language, theme). These are essential cookies — without them, you cannot access your account. We also use analytics cookies to count page views and identify which games are most popular, but these do not identify you personally.

You can disable non-essential cookies in your browser settings. Disabling essential cookies will log you out and you will need to log in again each time you visit indrabet.

How we protect your data

We use industry-standard encryption (TLS 1.2 or higher) to protect data in transit between your device and our servers. Your password is hashed and salted — we do not store it in plain text. We conduct regular security audits and penetration tests.

If we discover a data breach, we will notify affected users and relevant authorities as required by law. We maintain cyber-liability insurance to cover potential losses.

Contact indrabet

If you have questions about this privacy policy or how we handle your data, contact our support team:

Email: [email protected]
Phone: Available during business hours (Monday–Friday, 09:00–18:00 Jakarta time)
Mailing address: indrabet Data Protection Officer, Jakarta, Indonesia

We are committed to resolving data concerns promptly. If you believe we have mishandled your data, you also have the right to lodge a complaint with your local data protection authority.

Last updated: January 2025. We may update this policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email.